Product Returns

In most African countries, B2B buyers prefer to work with an escrow bank that will hold on to payment required for an invoice until a transaction is completed between a vendor/seller and a buyer/customer. 

Therefore, all transactions must go through Africa TradEEngine Ltd and escrow banks. To avoid and protect the interest of both vendors and buyers, the buyer must send a copy of the purchase order sent to the vendor to Africa TradEEngine Ltd, we will immediately advice our bank that there is an escrow transaction between company A and B.  Africa TradEEgine Ltd will request full payment from company B assuming company A has furnished all product samples and prototypes with company B, the two parties confirming in writing of the final product, packaging, and shipping ETA. 

When Africa TradEEngine Ltd receives payment from company B, we will send a confirmation email and at the same time make a verification phone call to company A informing them to start production of the order and ship the goods to company B. Currently, there is no one standard return policy for Africa Continental Free Trade Area (AfCFTA) countries therefore we at Africa TradEEngine Ltd want to protect and serve our vendors and buyers in good faith using bank escrow payment system.